This Privacy Policy explains how Aldezard (“we,” “us,” or “our”) collects, uses, and protects information when you visit aldezard.com or engage with our managed AI workflow services.

1. Information We Collect

We collect information you provide directly, including:

• Contact form submissions (name, email, company, lead volume, industry)
• Booking requests made through scheduling tools
• Email correspondence related to our services
• Workflow-related data shared during onboarding (lead source configurations, CRM access credentials stored by third-party tools)

We also collect limited data automatically through analytics tools, including pages visited, time on site, browser type, and general location (country/region).

2. How We Use Your Information

• To respond to enquiries and schedule workflow audits
• To configure and manage your AI lead response workflow
• To send service-related communications (onboarding, reporting, alerts)
• To improve our website and service delivery
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Tools and Services

We use the following categories of third-party tools to operate our services:

• Analytics: Website traffic analytics (e.g., Google Analytics or equivalent)
• Booking tools: Scheduling platforms for audit calls
• Email and automation platforms: Used to build and manage AI lead response workflows on behalf of clients
• CRM integrations: Clients provide access to their own CRM tools; we do not store CRM data independently
• Live chat: If active on the site, chat transcripts may be stored by the chat provider

Each third-party tool operates under its own privacy policy. We select tools with reasonable data security practices.

4. Cookies

Our website uses cookies for analytics and basic site functionality. You may decline non-essential cookies through your browser settings or any cookie consent prompt shown on the site. Declining cookies will not affect your ability to access the site.

5. Data Security

We take reasonable technical and organisational measures to protect information we hold. However, no internet-based transmission is fully secure, and we cannot guarantee absolute security.

6. Data Retention

We retain contact and enquiry data for as long as necessary to deliver services or comply with legal requirements. Clients may request deletion of their data at any time.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. To make a request, contact us at the email below.

8. Children

Our services are intended for business use only. We do not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted at the top of this page with a revised date.

10. Contact

For privacy-related questions or requests, contact us at: hello@aldezard.com